How long does shipping take?
We process orders within 1–2 business days. Once your order ships, transit takes 5–6 business days. Most orders arrive within 6–8 business days in total from the time you place them. Business days are Monday through Friday.
Do you offer free shipping?
Yes. Orders of $50 or more qualify for free shipping within the United States. Orders under $50 pay the shipping rate shown at checkout before you pay.
Where do you ship, and which carriers do you use?
We ship to addresses in the United States only. Orders go out with USPS or UPS.
How can I track my order?
When your order leaves us, we send a shipping confirmation to the email address you used at checkout, with tracking details from USPS or UPS where available. If you can't find it, email us at info@umcincva.com with your order number and we'll look it up for you.
Can I change or cancel my order?
Please contact us as soon as possible at info@umcincva.com or +1 757-468-6646. Because we process orders within 1–2 business days, we can only make changes or cancel before the order ships. We'll help where we can. If your order has already shipped, you can return it under our Return & Refund Policy.
What is your return policy?
You can return items within 30 days of delivery. Items must be unused, in original packaging, with all parts. The customer pays return shipping, unless the item arrived damaged or wrong. Gift cards can't be returned. To start a return, email info@umcincva.com with your order number.
How and when will I receive my refund?
Refunds go back to your original payment method. We issue them within 10 business days after we receive the return. Your bank or card issuer may need a little more time to show the credit on your statement.
What if my item arrives damaged or I receive the wrong item?
Contact us at info@umcincva.com or +1 757-468-6646, and include your order number and a photo of the item and packaging. If the item arrived damaged or wrong, we pay the return shipping. We'll then sort out a replacement or a refund to your original payment method.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Shop Pay
Your payment is taken at checkout, when you place your order.
What products do you sell?
We're an air conditioning contractor in Virginia Beach, Virginia, and our online store carries parts and tools for home and office owners. The four categories are AC Maintenance Tools, Vents, Registers & Grilles, Thermostat & Comfort Monitoring and Outdoor Unit Accessories. Two examples are our Return Air Filter Grille 20 x 20 in and our Universal AC Condenser Fin Comb.
How can I contact you?
You can reach us Monday–Friday, 9:00–5:00 (Central Time):
- Email: info@umcincva.com
- Phone: +1 757-468-6646
- Address: 4940 Rutherford Rd #207, Virginia Beach, VA 23455, United States
Please have your order number ready if you have a question about an order.