Privacy policy

This Privacy Policy explains how United Mechanical Contractors ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit or buy from https://umcincva.com/ (the "Site"). We are an air conditioning contractor in Virginia Beach, Virginia, serving home and office owners. By using the Site, you agree to the practices described here.

Who We Are

  • Business name: United Mechanical Contractors
  • Website: https://umcincva.com/
  • Mailing address: 4940 Rutherford Rd #207, Virginia Beach, VA 23455, US
  • Email: info@umcincva.com
  • Phone: +1 757-468-6646

The address above is also our physical store location.

Information We Collect

Information You Give Us

When you place an order, create an account, sign up for emails, or contact us, we may collect:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Order details, such as the products you buy and order history
  • Any messages you send us by email, phone, or contact form

Payment card details are entered through our secure checkout and handled by our payment processor. We do not store your full card number on our systems.

Information Collected Automatically

When you browse the Site, we and our service providers may automatically collect:

  • Device and browser information, such as browser type, operating system, and screen size
  • IP address and general location (city or region level)
  • Pages viewed, products looked at, time spent on pages, and how you arrived at the Site
  • Information stored in cookies and similar technologies (see "Cookies" below)

Why We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping updates, and tracking details
  • Handle returns, exchanges, and refunds
  • Answer your questions and provide customer support
  • Prevent fraud and keep the Site and checkout secure
  • Understand how visitors use the Site so we can improve it
  • Send marketing emails, only if you have chosen to receive them
  • Meet our legal, tax, and accounting obligations

How We Store and Protect Your Information

Our store runs on the Shopify platform, and your information is stored on its secure servers. Our checkout uses encrypted connections (HTTPS) to protect the information you send us. Access to customer information is limited to the people and service providers who need it to run the store.

No method of storing or sending data over the internet is completely secure, but we take reasonable steps to protect your information.

We keep order information for as long as we need it to fulfill your order, handle returns and refunds, and meet our legal, tax, and accounting requirements. Marketing information is kept until you unsubscribe or ask us to delete it.

Cookies

Cookies are small files saved on your device when you visit a website. We use them to:

  • Keep items in your cart as you shop
  • Remember your preferences and login details
  • Help secure the checkout process
  • Measure Site traffic and understand how visitors use our pages

Most browsers let you block or delete cookies in their settings. If you turn cookies off, some parts of the Site, such as the cart and checkout, may not work properly.

Third Parties We Share Information With

We do not sell your personal information. We share it only with trusted service providers who help us run the store, and only as much as they need to do their job:

  • Ecommerce platform: Shopify, which hosts our store and processes orders.
  • Payment processors: Your payment is handled securely by our payment providers. We accept Visa, Mastercard, American Express, and Shop Pay. These providers process your payment details under their own privacy policies.
  • Shipping carriers: We ship within the US using USPS and UPS. We share your name, shipping address, and, where needed, your phone number or email so they can deliver your order and send tracking updates.
  • Analytics providers: We use analytics tools to understand how visitors find and use the Site. These tools may collect device, browser, and usage information through cookies.
  • Email service providers: If you sign up for our emails, your email address is shared with the service we use to send them.

We may also disclose information when required by law, to respond to a lawful request, or to protect our rights, our customers, or the Site.

Marketing Emails

If you opt in to marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us at info@umcincva.com. You will still receive emails about your orders, such as confirmations and shipping updates.

Your Privacy Rights

Depending on the state where you live, you may have rights under US privacy laws regarding your personal information. These may include the right to:

  • Ask what personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Ask us to delete your personal information, subject to legal and record-keeping requirements
  • Opt out of marketing communications
  • Opt out of certain types of data sharing, where state law provides this right

To make a request, email info@umcincva.com or call +1 757-468-6646. We may need to confirm your identity before acting on a request. We will not treat you differently for using any of your privacy rights.

Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

The Site may contain links to other websites, such as carrier tracking pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page. Please check back from time to time.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please get in touch:

  • Email: info@umcincva.com
  • Phone: +1 757-468-6646
  • Mailing address: 4940 Rutherford Rd #207, Virginia Beach, VA 23455, US
  • Business hours: Mon-Fri 9:00-5:00

We'll reply as soon as we can during business hours.