Refund policy

At United Mechanical Contractors, we want returns to be simple. This page explains which items can be returned, what condition they need to be in, how to start a return, and when you can expect your refund.

Return Window

You have 30 days to request a return.

Condition of Returned Items

To qualify for a return, your item must be:

  • Unused
  • In its original packaging
  • Returned with all parts

Items that don't meet these conditions may not qualify for a refund. If you're unsure whether an item qualifies, please ask us before you send it back.

How to Start a Return

1. Email us at info@umcincva.com or call +1 757-468-6646. 2. Include your order number, the item or items you'd like to return, and the reason for the return. 3. We'll reply with return instructions, including where to send the item.

Please don't send an item back before contacting us. A return sent without instructions can take longer to process.

Our support hours are Monday to Friday, 9:00-5:00 (Central Time).

Return Shipping Costs

The customer pays return shipping, unless the item arrived damaged or wrong. If you received a damaged or incorrect item, we cover the cost of return shipping.

Damaged or Wrong Items

If your order arrives damaged, or you receive an item you didn't order:

1. Contact us at info@umcincva.com or +1 757-468-6646. 2. Include your order number and a short description of the problem. Photos of the item and the packaging help us sort things out quickly. 3. We'll review your message and send you instructions for the return. In this case, you don't pay for return shipping.

Refunds

Once we receive your return, we'll inspect it to make sure it meets the conditions above.

  • Refund method: Approved refunds go back to your original payment method.
  • Refund timing: Refunds are issued within 10 business days after we receive the return.

After we issue the refund, your bank or card provider may take a little extra time to post it to your account. That timing depends on them.

Non-Returnable Items

The following can't be returned:

  • Gift cards

Questions

If you have any questions about a return or refund, please get in touch:

  • Email: info@umcincva.com
  • Phone: +1 757-468-6646
  • Hours: Monday to Friday, 9:00-5:00 (Central Time)

United Mechanical Contractors 4940 Rutherford Rd #207 Virginia Beach, VA 23455 United States

*Please don't send returns to the address above unless our return instructions tell you to.*