This page explains how payment works when you order from United Mechanical Contractors at https://umcincva.com/. It covers the payment methods we accept, the currency we use, when your card is charged, how your payment details are protected, and what to do if a payment doesn't go through.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Shop Pay
We do not accept any other payment methods. If you don't see your preferred option listed above, please contact us before placing your order and we'll help where we can.
Currency
All prices on our website are listed in US dollars (USD, $), and every order is charged in US dollars.
Prices shown on product pages do not include sales tax. Any sales tax that applies to your order is calculated and shown at checkout, before you confirm your purchase.
If your card was issued outside the United States, your bank may convert the charge into your own currency and may add its own fees. Those fees are set by your bank, not by us.
When Your Card Is Charged
Your payment is processed when you place your order and complete checkout. The total you see on the final checkout screen, including any shipping charges and applicable sales tax, is the amount charged.
Orders of $50 or more ship free within the US. Orders below $50 show the shipping cost at checkout before you pay.
Once your payment is confirmed, your order moves into processing, which takes 1–2 business days. Transit then takes 5–6 business days with USPS or UPS, for a total delivery time of 6–8 business days.
Payment Security
Your payment information is protected throughout checkout:
- Our checkout uses SSL encryption, so the details you enter are encrypted as they travel between your browser and the payment system.
- Payments are handled by a PCI-compliant payment processor. Your full card number is processed by that provider and is not stored on our website.
- Shop Pay payments are handled through Shop Pay's own secure checkout.
We will never ask you to send your card details by email or over the phone. If you ever receive a message like that claiming to be from us, please don't reply. Contact us directly using the details below.
If a Payment Fails
Sometimes a payment can't be completed. Common reasons include:
- Card details, the billing address or the security code were entered incorrectly
- The card has expired
- There aren't enough available funds or credit on the card
- Your bank has blocked the transaction as a security check
If your payment fails, your order will not be placed and your card will not be charged for it. Here's what you can do:
1. Check that your card number, expiration date, security code and billing address are entered exactly as they appear with your bank. 2. Try again, or use another accepted payment method (Visa, Mastercard, American Express or Shop Pay). 3. If it still doesn't work, contact your bank or card issuer to ask whether they declined the payment. 4. If you need help, get in touch with us and we'll look into it with you.
If you see a pending charge on your card for an order that didn't go through, it is usually a temporary authorization from your bank. It is normally released by your bank, and how long that takes depends on your bank.
Refunds
If you return an item under our Return & Refund Policy, your refund goes back to your original payment method. Refunds are issued within 10 business days after we receive the return.
To qualify, returns must be made within 30 days and items must be unused, in original packaging, with all parts. Return shipping is paid by the customer, unless the item arrived damaged or wrong. Gift cards cannot be returned. Please see our Return & Refund Policy for full details.
Contact Us About a Payment
If you have a question about a payment, a charge on your statement, or a failed checkout, please reach out:
United Mechanical Contractors 4940 Rutherford Rd #207 Virginia Beach, VA 23455 United States
- Email: info@umcincva.com
- Phone: +1 757-468-6646
- Hours: Monday to Friday, 9:00–5:00 (Central Time)
Please include your order number and the name on the order so we can find your payment quickly.