Terms of service

These Terms of Service ("Terms") apply when you use the website at https://umcincva.com/ and buy from it. The site is run by United Mechanical Contractors (legal name: United Mechanical Contractors), called "we," "us," or "our" in these Terms. When you browse the site or place an order, you agree to these Terms. If you don't agree, please don't use the site.

We may update these Terms from time to time. The version posted on this page when you place an order is the one that applies to that order.

About Our Store

United Mechanical Contractors is an air conditioning contractor in Virginia Beach, Virginia. We sell air conditioning products for home and office owners, including AC maintenance tools, vents, registers and grilles, thermostat and comfort monitoring products, and outdoor unit accessories. We have a physical storefront at 4940 Rutherford Rd #207, Virginia Beach, VA 23455, and online orders are placed through this website.

Using This Website

When you use our site, you agree to:

  • Give accurate, current information when you place an order or contact us
  • Use the site only for lawful, personal or business purchasing
  • Not try to interfere with the site, its security, or other people's use of it
  • Not copy, resell or reuse site content, images or text without our written permission

The content on this site, including text, images, logos and layout, belongs to United Mechanical Contractors or is used with permission. You may view it for your own shopping. Any other use needs our written permission.

We may limit or suspend access to the site for anyone who misuses it or breaks these Terms.

Product Information

We work to describe and show our products accurately, including sizes such as the Return Air Filter Grille 20 x 20 in. Colors and finishes can look a little different depending on your screen. Before ordering, please check that a product's size and specifications fit your system and space. If you have questions about a product, contact us before you buy and we'll help where we can.

Pricing and Errors

All prices are listed in US dollars (USD). Prices can change without notice, but a price change won't affect an order we've already confirmed.

Mistakes can happen. If a product is listed at the wrong price or with wrong details, we may cancel or decline the order, even after you've placed it. If that happens, we'll let you know, and if you've already been charged, we'll refund the full amount to your original payment method.

Orders

Placing an order is an offer to buy. We accept the order when we confirm it and ship it. We may decline or cancel an order, or limit quantities, for reasons such as:

  • The item is out of stock
  • There is a pricing or listing error
  • We can't verify payment or shipping details
  • The order appears to be fraudulent or breaks these Terms

If we cancel an order you've paid for, we'll refund the full amount to your original payment method.

Please check your order details, especially your shipping address, before you submit. If you spot a mistake, contact us right away at info@umcincva.com and we'll help where we can.

Payment

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay

Payment is taken when you place your order. By paying, you confirm that you're authorized to use the payment method you've chosen. For full details, please see our Payment Policy.

Shipping

We ship within the US using USPS and UPS. Here's a quick summary:

  • Processing time: 1–2 business days
  • Transit time: 5–6 business days
  • Total delivery time: 6–8 business days
  • Free shipping: on orders of $50 or more

Delivery times are an estimate and are counted in business days. Full details are in our Shipping Policy, which is part of these Terms.

Returns and Refunds

You can return items within 30 days. Here's a quick summary:

  • Items must be unused, in original packaging, with all parts
  • The customer pays return shipping, unless the item arrived damaged or wrong
  • Refunds go to the original payment method
  • Refunds are issued within 10 business days after we receive the return
  • Gift cards can't be returned

Full details are in our Return & Refund Policy, which is part of these Terms.

Limitation of Liability

The site and its content are provided on an "as is" and "as available" basis. We don't promise that the site will always be available, uninterrupted or free of errors.

To the fullest extent allowed by law, United Mechanical Contractors is not liable for any indirect, incidental, special or consequential losses that come from your use of the site or the products you buy from it. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Please follow the manufacturer's instructions and any safety guidance for the products you buy. If you're unsure whether a product suits your system, consider talking to a qualified technician before using it.

Nothing in these Terms limits any rights you have under applicable law that can't be limited.

Third-Party Links and Services

Our site may link to outside websites or use outside services, such as payment processors. We don't control those sites or services and aren't responsible for their content or practices. Your use of them is subject to their own terms.

Privacy

How we collect and use your information is explained in our Privacy Policy.

Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law rules.

Contact Us

If you have questions about these Terms, please get in touch:

  • Business name: United Mechanical Contractors
  • Email: info@umcincva.com
  • Phone: +1 757-468-6646
  • Address: 4940 Rutherford Rd #207, Virginia Beach, VA 23455, US
  • Business hours: Mon-Fri 9:00-5:00 (Central Time)

You're welcome to visit us at the address above during our business hours.