Shipping policy

This page explains how United Mechanical Contractors ships orders placed at https://umcincva.com/, including where we ship, how long it takes, and what to do if something doesn't go as planned. All online orders are packed and sent by mail.

Where We Ship

We currently ship to addresses within the United States. If your delivery address is outside the US, we can't take your order at this time. Please check that your shipping address is complete and correct before you place your order. A missing apartment or suite number is one of the most common reasons a package is delayed or returned.

Carriers

We send orders with USPS and UPS. Which one we use depends on your order and delivery address. Your shipping confirmation will tell you which carrier has your package.

Processing Time

Once you place your order, we need 1–2 business days to process it. During this time we check your order, pack your items and hand the package to the carrier. Business days are Monday through Friday and don't include weekends or public holidays. An order placed on a Friday evening, for example, will start processing the next business day.

Transit Time

After your package leaves us, the carrier usually takes 5–6 business days to deliver it to your address in the US.

Total Delivery Time

Adding processing and transit together, most orders arrive within 6–8 business days of being placed. This is an estimate, not a promised delivery date. We share it so you know roughly when to expect your package.

Shipping Costs and Free Shipping

US orders of $50 or more ship free. For orders under $50, the shipping cost is worked out at checkout and shown before you pay, so you'll always see the full amount before you confirm your order. All prices and shipping charges are in US dollars (USD).

Order Tracking

When your order ships, we'll email you a shipping confirmation with a tracking number. You can use it on the USPS or UPS website to follow your package to your door. Tracking can take a little time to update after the carrier first scans the package, so if you don't see any movement right away, please check again later. If your tracking hasn't changed for several business days, contact us and we'll look into it with you.

Possible Delays

Sometimes things outside our control slow deliveries down. Bad weather, carrier backlogs, busy holiday periods and incorrect or incomplete addresses can all add time. When a delay happens, the carrier usually updates the tracking information first, so tracking is the quickest way to see where your order is. If you think your package is taking longer than it should, get in touch and we'll help where we can.

Damaged, Wrong or Missing Packages

If your order arrives damaged, or you receive the wrong item, please contact us so we can sort it out. In those cases you won't pay for return shipping. If your tracking says your package was delivered but you can't find it, check with neighbors and around your property first, then let us know and we'll work with the carrier to follow up. You can find full details on returns and refunds in our Return & Refund Policy.

Questions About Shipping

If you have any questions about your order or about shipping, our team is happy to help.

  • Email: info@umcincva.com
  • Phone: +1 757-468-6646
  • Hours: Monday–Friday, 9:00–5:00 (Central Time)
  • Address: 4940 Rutherford Rd #207, Virginia Beach, VA 23455, US

This is the address of our physical storefront.